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Chelsea Donahoe
04/Mar/2019

You might not have heard yet, but NCN is developing ANOTHER amazing resource. Our main goal is to identify and analyze current human services one stop center models and practices that elevate the service experience for clients. Over the past couple months, I’ve been interviewing A LOT of folks at human services centers. The first question I ask in these interviews is: Does your center identify as a one-stop human services center? While some answer with an emphatic “YES! A THOUSAND TIMES, YES!” (or maybe just a simple “Yes”), many answers go something like this… “Well...maybe?” “Wait…what do you mean by that?” “I call it that in conversation…but not formally.” And every interviewer’s personal favorite: “Hmmmmm…*LONG PAUSE*” I know it may seem like I’m complaining about these answers, but I’m not. I promise! Since this question is so hard to answer, it tells me that there is a significant level of confusion about the topic. That is why part of this research will be to determine what exactly we mean by the term “one stop human services center.” And, what is that definition you ask? Don’t worry. It will be in the Strengthening the Safety Net report.


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03/Oct/2016

In September, I had the privilege of attending the Stanford Social Innovation Review’s Nonprofit Management Institute on Network Leadership. I have been interested in the topic of network leadership because every nonprofit center that we know of is or has the potential to be a network for catalyzing social good. For many years, the idea was that to increase your social impact, you had to bring your model to scale. However, researchers like Jane Wei-Skillern have found that there have been many organizations who have multiplied their ability to achieve impact by taking the opposition – slimming down their operations, specializing, and working in concert with partners.


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