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03/Jun/2019

It’s been a long winter in Denver…and yes, I know it’s June! But within my son’s last 2 weeks of school, it snowed at least 3 inches, and we received an epic middle of the night hail storm. My plants were already struggling to grow even before they were pummeled. But finally, the sun is peaking out, and it’s beginning to warm up. New growth is around the corner, and I can taste sandal weather. It seems nonprofits and local leaders are coming out of hibernation as well lately. NCN has seen quite the uptick of people inquiring about our services, joining our network, considering building spaces or wanting to learn more about shared services. What gives? Here is some of what we’ve been hearing lately:


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Chelsea Donahoe
04/Mar/2019

You might not have heard yet, but NCN is developing ANOTHER amazing resource. Our main goal is to identify and analyze current human services one stop center models and practices that elevate the service experience for clients. Over the past couple months, I’ve been interviewing A LOT of folks at human services centers. The first question I ask in these interviews is: Does your center identify as a one-stop human services center? While some answer with an emphatic “YES! A THOUSAND TIMES, YES!” (or maybe just a simple “Yes”), many answers go something like this… “Well...maybe?” “Wait…what do you mean by that?” “I call it that in conversation…but not formally.” And every interviewer’s personal favorite: “Hmmmmm…*LONG PAUSE*” I know it may seem like I’m complaining about these answers, but I’m not. I promise! Since this question is so hard to answer, it tells me that there is a significant level of confusion about the topic. That is why part of this research will be to determine what exactly we mean by the term “one stop human services center.” And, what is that definition you ask? Don’t worry. It will be in the Strengthening the Safety Net report.


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Jackie Cefola Director, Consulting and Shared Services
14/Jan/2019

Way back in 2010, I was fortunate to be part of an amazing team with NCN founder China Brotsky, former-Executive Director Roxanne Hanson, and former staff member Tuan Ngo. Together, we co-wrote NCN’s Guide to Shared Services. Our intention was to support NCN member organizations’ interests in collaborative access to back-office job functions, what we termed “shared services.” Our opening lines of the Guide read, “Nonprofit organizations face challenging times. Volatile financial markets are impacting funding opportunities while the demand for services as well as operating expenses are increasing. For the majority of nonprofit organizations with already limited resources these challenges indicate a need for a new paradigm.” Sound familiar? While many things have changed in the past 9 years, pressures are still driving organizations to conserve precious resources and explore collaborative strategies. As a result, many organizations are considering the potential to share back-office services.


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