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Through collaboration and the development of formal and informal partnerships within the greater community, Heartwood House serves the residents of Ottawa who are marginalized, living in poverty, and/or in need of educational, mental health, emotional, physical, economic, employment, training or recreational support – Heartwood House provides an affordable, accessible workplace for small non-profit and charitable organizations to enable them to maximize their services through a mutually supportive hospitable and empowering environment for their clients and participants.

Our Member groups provide a wide range of services, information, networking and skill development opportunities to low income adults and families, new immigrants, people with differing abilities, people improving literacy or spoken English skills, people needing health and mental health supports, and people developing new employment, personal, or artistic skills.

What is one interesting fact about your space?

We strive to achieve positive community outcomes and earn revenues to support sustainability.
Heartwood House and the Unitarian Universalist Fellowship of Ottawa enjoy a highly successful partnership in the ownership of the property at 400-412 McArthur Avenue. Heartwood owns 87.5% and the Unitarians 12.5% of the building.

Heartwood House is also home to two other successful partnerships: the OC Transpo Lost & Found and the Everybody Wins! Electronics Recycling Program. Income generated is used to help support the work of the Heartwood community.

What are your favorite resources that you would recommend to others?

Our greatest resource is our Member groups. We are constantly looking for opportunities to share knowledge and expertise between one another so that we can learn from experience while being invested in sharing ideas.

We have learned that it takes intentional effort to build trust and community and that it takes time. By investing the time and energy there seems to be greater levels of engagement to share these resources and expertise. We are better together!

Center Name: Heartwood House

Location: Ontario, Canada

Center Website: www.heartwoodhouse.ca

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19/Feb/2018

The Rose Andom Center opened the summer of 2016, as the first Family Justice Center in the Rocky Mountain region, with a mission to improve the lives of domestic violence victims by facilitating better access to the services and staff of community organizations and government agencies in a single, safe location. The Rose Andom Center is named in honor of successful Denver entrepreneur and former McDonald’s franchise owner, Rose Andom.

The innovative model of the Rose Andom Center brings together 7 city and 13 community-based organizations in one building, representing the forward-thinking, collaborative approach to provide ‘best practice’ services to some of our most vulnerable citizens. The staff of partner organizations provide a wide array of services, including domestic violence advocacy and counseling, crisis intervention, civil legal support, services for children, law enforcement services, information regarding the criminal justice system, assistance with public benefits, housing resources, and referrals for job readiness and job search assistance.

What is one interesting fact about your space?

In 2017, the Rose Andom Center was honored to receive a Downtown Denver Partnership Award, given to businesses that have made significant contributions toward creating a unique, vibrant, and diverse Downtown environment, and have left a lasting, positive impact on Downtown Denver. Since opening, we have had over 3,300 victims and 900 children come into the Rose Andom Center to access multiple services from our partner agencies. The building underwent a comprehensive renovation to provide a warm, welcoming, safe environment for the clients and to promote collaborative work among the partners. A centralized “nest” area provides comfortable interview rooms for private conversations with clients, as well as an open great room and kitchen for their use, and a playroom for the children to enjoy while their parent meets with service providers. The playroom includes a custom wall-sized Light Bright Wall, enjoyed by all who visit the Rose Andom Center!

What are your favorite resources that you would recommend to others?

Working with the Nonprofit Centers Network, Denver Shared Spaces and Oz Architects helped ensure we could think through our goals in developing the best shared space possible, that would meet our mission and be of benefit to our clients!

Center Name: Rose Andom Center

Location: Denver, CO

Center Website: www.roseandomcenter.org

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17/Jul/2017

I was recently traveling for my Summer vacation. When I would come across new people and tell them about my work at The Nonprofit Centers Network, I got the typical mix of responses that I’ve come to expect. They range from, “Wow! Sharing space and resources makes so much sense for the nonprofit sector,” to the confused “That’s nice, but what do you really do?” Then there was a conversation with a woman that caught me by surprise.   From the way she reacted, I knew immediately that she was one of those who “got it” right away. Towards the end of our conversation, she asked me, “What can I do to support this idea? I don’t run a nonprofit organization, and I’m not a philanthropist.”  Here are some of the tips I shared (and some I wish I had thought of at the time!):


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19/Jun/2017

I’ve been reflecting on the biggest lessons I’ve learned about mission-driven shared spaces. Here’s what I would tell someone new to the field. #1 – Find the Bullseye – Nonprofit centers that have a very clear goal that resonates with the community tend to be more successful. A clear goal allows the center to brand itself and communicates the value of locating there. They can build a quicker buzz than a center with a more generic focus. Tenants understand the benefits of co-locating and clients and community members know where to access resources. NCN’s survey data has shown that centers tend to be more financially sustainable when they are organized around a specific theme or goal. #2 – Get a Backbone – Start-up nonprofit centers are more successful when there is a project manager to shepherd the project through development. Many groups try to build their centers by committee, which can seem more financially responsible, but in my experience, hiring someone to champion the project, schedule meetings, follow up on to-do lists and monitor the budget is the better option.


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05/Jun/2017

When we work with nonprofits, we typically ask how much space they have currently and how much they’re looking for. Usually, the numbers only go up, but so much about the millennial workforce is changing how we interact with our workspace. When you’re thinking about moving or finding office space, don’t use your current space as the baseline – think outside the box. Let form follow function. What will be done in the space? Office work and data processing? Or will you be running child care programs? Counseling clients? Different uses require different amounts of space.


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24/Apr/2017

NCN started 2017 by kicking off the Evaluation Project, a peer learning opportunity we created with Elena Harman and Laura Sundstrom of Vantage Evaluation. Ten centers are participating in this 9-month process to understand how to approach impact measurement in a rigorous way. Each center will be supported as they complete their own evaluation. This is the first of a series of blogs on what we are learning through this critical process of making the case for shared space. The advantages to the approach we are using are twofold: first, the centers are essentially sharing the cost of an evaluation professional who would have cost them many times more if they contracted individually; secondly, by working in parallel, the centers are “speed” learning what works in various settings since they can see what their peers are trying and apply those lessons in their center. We have a great mix of centers: large, small, new and seasoned. We have some centers who are focused on a specific theme or issue area and some that are more general in terms of the types of tenants they house. This has helped us learn more about how different types of centers approach evaluation, why they want to do it and what kinds of information they are seeking.


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03/Oct/2016

In September, I had the privilege of attending the Stanford Social Innovation Review’s Nonprofit Management Institute on Network Leadership. I have been interested in the topic of network leadership because every nonprofit center that we know of is or has the potential to be a network for catalyzing social good. For many years, the idea was that to increase your social impact, you had to bring your model to scale. However, researchers like Jane Wei-Skillern have found that there have been many organizations who have multiplied their ability to achieve impact by taking the opposition – slimming down their operations, specializing, and working in concert with partners.


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11/Jul/2016

NCN helps nonprofit organizations share many kinds of organizational infrastructure – not just space. You may see or hear us talk about “shared services” from time to time. We define shared services broadly as the collaborative use of resources across traditional organizational boundaries. Multiple organizations, or multiple programs within a larger organization, establish shared services to collaboratively and more efficiently make use of equipment, staff, program resources, and much more. Most nonprofit organizations have a traditional organizational model with their own core operations such as purchasing, public relations, human resources, IT support, equipment, and workspace. Financial pressures drive nonprofit organizations to look for new, cost-effective structures. Shared services offer a long-term solution by allocating much-needed resources to multiple organizations for a fee. Virtually any resource that does not uniquely fulfill an organization’s mission has the potential to be shared, including, but not limited to, things like busses, IT, software, reception, purchasing services, payroll, HR, volunteer management, and client intake. Why should my organization consider shared services? There are five key benefits:


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