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21/Nov/2018

Online Resource Center

NCN Webinar I Transitions

 

Webinar Overview:

Sometimes staying relevant to your community requires change. Experienced center leaders will discuss how they navigated transitions like expanding their center, refocusing their missions, or losing partners. This webinar features case studies and recommendations from NCN Members Fairhill Partners and Al Sigl Community of Agencies.

 

See also:
Tenant Improvements



15/Oct/2018

Topics Below

Gender-Neutral, Male/Female, Family Friendly
Restroom Safety & Security


Restrooms – Gender-Neutral, Male/Female, Family Friendly

 

From an Ask-NCN Discussion, 5/3/16

 

 

Dominic Lucchesi, The Brower Center, 5/3/16
With the recent events in North Carolina and elsewhere, the issue of providing gender neutral restrooms has come up recently in our space here at the Brower Center. Our building is fairly dynamic with members of the public, private event guests, and building tenants all sharing the building each day.
Each floor currently includes separate male/female restrooms.
I’m curious to know if anyone in the group has had any experience with transitioning to gender neutral bathrooms. Has the conversation come up in your space? How have you tried to balance the needs/beliefs of all building users?

 

 

Juliane Mayne, Arts Habitat Edmonton, 5/3/16

 

Doug Vilsack, Posner Center for International Development
We have gender-neutral restrooms downstairs at the Posner Center, mainly because we didn’t have enough space to have decently-large male/female restrooms on each floor. There are no urinals, only small rooms with locking doors. The restroom on the second floor was supposed to be gender-neutral as well, but a group of women in our building revolted about not having their own restroom when we opened and that was not a battle I wanted to fight! Our experience with our gender-neutral restroom has been positive, and most folks in our building are very used to it by now. That said, it does cause some stress for our many visitors from developing countries where unisex bathrooms are unheard of and not culturally appropriate.

 

Tonya Surman, Centre for Social Innovation
We only do ‘All Gender” Rest Rooms now… they are awesome… create amazing collaboration and connection, save space and are truly inclusive…a little word… we have had lots of politcal drama’s up here about the topic and have arrived at “All Gender” instead of Gender Neutral… cause actually, all genders are welcomeA key to the solution was the creation of a ‘super elite’ universal access rest room where people who use wheelchairs, need showers or prefer more privacy can still find it in the mix.
works like a charm.

 

Faisal Abid, The NonProfit Center of Boston
At the NonProfit Center of Boston, we have a male and female restroom on each floor. In an effort to be more inclusive, we built out a separate single occupancy/gender neutral restroom on one of our floors that is also fully ADA compliant. We added signs in each of our existing restrooms that notify visitors and tenants that there is another option if they are more comfortable.
We have had this now for about two years and have found that it is appreciated by tenants and visitors to our center alike. It’s also directly next to our mothering room and doubles as a changing station when needed. We’ve had no issues whatsoever with any of our tenants since they still have the option of using gender specific restrooms. Highly recommend having one available!

 

Dominic Lucchesi, David Brower Center
Here is a look at the signage that we placed outside all of our restrooms this morning:
Inline image 1
Inline image 1

I think there is some more work to be done, but hopefully this is a step in the right direction. Any feedback would be most appreciated!

 

Misha Palin, Citizen Engagement Laboratory
When we opened in March we were asked by one of our potential tenants what we could do to have more inclusive restrooms. As we were remodeling we spoke to the architects, general contractors, and building owners to see what would be our options. We have multiple stalls in each bathroom and we were not allowed to have all gender bathrooms according to building code.Our solution was to place a sign inside and out of each restroom and I offer keys to single use bathrooms on different floors for anyone who would feel more comfortable using single-use bathrooms.
Thank you for all the examples of signs and videos. They would have been helpful as we navigated this territory.Here are the resources I consulted:http://translaw.wpengine.com/issues/public-accomodations/peeing-in-peace
http://www.uua.org/lgbtq/welcoming/ways/bathrooms

Inline image 1
Inline image 1

 

Dustin Barrington, HNS Life Center
We are in a more conservative community, so no one has expressed much interest in gender neutral restrooms thus far.Assuming, however, that this could happen, we do have a “single use” restroom adjacent to the Men’s and Women’s restrooms that also has a changing table and is designated for Families. Our original intention was to serve parents of either gender who may need to change a diaper. By default, it is available for anyone that feels more comfortable not sharing a restroom regardless of their reason.This provides a useful hygiene option without requiring us to define a position.

 

Angela Baldridge, The Plantory
We have gendered (male/female) restrooms with individual stalls in them (no urinals) so people can have privacy but can use the restroom that best fits their identity, and we have a single unit restroom with a shower and changing table so that folks have another option if they don’t identify with the binary genders, or if they just want to use a single bathroom. Our staff intentionally uses the single unit one so that use of that bathroom isn’t some sort of signifier. We were required to have separate restrooms by code, but we are changing our signage soon to make them more inclusive as well.

Restroom Security & Safety

 

From Ask-NCN 2.23.18

 

Remy-Anne Viajar, Sobrato Family Foundation
We are interested to hear what other groups have done to address restroom safety, security and access at any of their centers/ buildings.
Due to an increasing amount of serious safety/ facility related issues (including tenant complaints) surrounding our restrooms, we are considering having all of our restrooms locked and requiring punch code to gain access.

To make things a bit more interesting, here are some of our fun facts about our building:

  • We operate a 2 story, multi-tenant (13) building, a little over 100,000 sq.ft
  • We only have 1 FTE onsite (M-F from 8am-5pm)
  • Within this building we operate a very busy conference center, that outside organizations also use.
  • On any given day, our Center hosts government and community leaders and our tenants’ clients, which include families, children, individuals with developmental disabilities, individuals in homelessness, and people struggling with mental illness.
  • We are also located adjacent to a tent camp for homeless individuals

We strive and want to keep our environment warm and welcoming to all, but unfortunately seem to have reached the tipping point where controlled access is now needed. Look forward to your feedback and welcome suggestions!

 

Judy Lind, Kukui Children’s Center
We operate a similar center in a similar neighborhood.
All of our restrooms are locked. Every employee has a key and we keep keys in the conference room.
That has worked well for us.
As for access, the front door is open from 7:30 to 5pm, 7 days a week. All tenant ED’s have a key which allows them access before and after those hours. There is a gate to the parking lot that automatically opens at 7:30 am(earlier on days the garbage company comes) and closes at 6:30 p.m. Anyone in the parking lot can still exit. There is a code which tenants have to operate the gate manually if they need to let someone in.
There is an intercom to each office by the front door. If someone needs to come in after normal operating hours, the person calls the program who comes to open the door. We don’t open it remotely because we want to see who is coming in.
We also have video cameras all around the building. When there have been incidents, the police can access the video which has happened several times. The recordings self erase every 30 days and can be accessed by our property manager.
Hope this helps.

 

Valerie Hill, Center for Social Change
We are dealing with the same tipping point….
We occupy about 3 floors of an 8 floor office building.All of our members have nearly 24/7 access to the space, so we needed solutions that are secure but not prohibitive to easy use of the space.

We installed cameras only facing entrances/exits as to intrude as little as possible. The blink cameras were bought off amazon and send video to a cloud when triggered by motion. We only have them set to record outside of staffed hours at this point. You can also purchase very cheap fake cameras with AA battery powered blinking lights to look real.

We have schlage locks from home depot with codes on our bathrooms and main doors. All of the bathrooms have the same simple code which is posted inside our space. I highly recommend this over physical keys as they were always getting lost, left in bathroom, etc.

For the main space entrance doors, I would not recommend the code solution we have, too easy for people to share. We are about to take the next leap to access control with Salto systems, built for co-working. Each person with have a key fob which we can deactivate easily if needed. Soon they will upgrade the system and people can use a phone app for entrance instead.

As far as guests, I am working on reusable guest lanyards that would list which org the person is visiting. Looking for other ideas!



15/Oct/2018

Email info@nonprofitcenters.org if you have additional resources on this topic.

 

Space for Nursing Mothers to Pump Milk

 

From an Ask-NCN Discussion on 2/2/15

 

Hillary Brooks, David Brower Center
A subtenant ED just submitted a complaint about having to use the communal shower rooms for expressing breast milk. Having been through that not-so-fun experience myself, I have sympathy for her need for a clean, private space. Yet, I believe it is not the landlord’s legal responsibility to provide the room; it’s the employer’s.

Further, our shower rooms are actually not heavily used, they are cleaned regularly, and they are legally compliant as a private room for pumping, as she herself acknowledges. She just thinks it’s icky because multiple sweaty people use the space and it gets wet with shower water.

While it appears that this is a tenant relations issue rather than a legal one, I’m still wondering: have any of you dealt with this issue? If so, how do you have any learnings or innovative solutions to share?

 

Karen Maciorowski, CT Nonprofit Center
We have had many similar requests from guests of our Center; when we realized that all of our offices have glass doors and windows we realized, oops, poor planning! We figured having a temporary place to pump for a visitor/tenant is an important aspect of customer service. We identified an office in our space that a staff member was willing to give up for a period of time; purchased privacy screens from Walmart to block all of the glass; lock the door; and use special environmentally safe spray to spray before and after the pumping. BUT we also require that people give us notice on the time period (if not just one day visitor, but is a tenant or someone there regularly). Any tenant can borrow the privacy screens and environmental spray to set up the same in their office space. If a door does not have a lock, we have a volunteer female staff person sit outside the room for the 10 – 15 mins it takes to pump. The appreciation from the “Moms” goes a long way. However, I have no idea what the legal issues are; we simply started with a new “Mom” on staff and figured out a solution that didn’t creep her out and then extended it to visitors/tenants. She started bringing her own portable cooler with her so as not to have to use the communal fridge; then we purchased a small dorm fridge for the purpose.



13/Oct/2018

Online Resource Center

Policies for Public Room Rentals:

NEW’s Conference Room Policies and Procedures, Detailed
NEW’s Conference Room Policies and Procedures, 1 page Summary
Room Rental Policies for the Community Resource Center of the United Way of Houston
Mansour Center’s Rental Policies
Space Usage Agreement and License – The Alliance Center for Sustainable Colorado
David Brower Center Event Contract Agreement
David Brower Center License and Use Agreement
See also Insurance and Liability

 

Marketing Event Space

Mansour Center’s Conference Center Marketing for Corporate Events
Mansour Center’s Conferene Center Marketing for Wedding and Social Events

 

Topics Below

More to come…. 
What to Charge for Program Space
Equipment Needed
Furnishings – Chairs
After Hour Pricing for Venue Rentals

 

Email info@nonprofitcenters.org if you have anything for the topics below:
Operating Procedures, Design/Layout, Square Footage, Other??

 

For Themes and Strategies for Gatherings, head here.


 

What to Charge for Program Space

From an Ask-NCN Discussion, 8/9/16

Irene Lehrer Sandalow, Jewish Council on Urban Affairs
We might have found a space for this project, but we need to figure out the fee structure and I am hoping you can help with our thinking.

The space has three components:
1. Full and part time hot desk spaces
2. Permanent spaces for organizations working there every day, including closed office spaces
3. Program space: this space will be open to community members. However, for two of the organizations, the program space is their office space. (These organizations train people of all ages, including Rabbinic students to study Jewish texts in the original language) One organization will likely use it Monday – Friday from 10am – 2pm and occasional evenings and the other organization a couple of afternoons a week. They are using the largest space on the floor. This program space will also serve as Jewish library for community members.

I have a tentative fee structure for the hot desks ($400 f/t and $250 p/t) and permanent desks, but I am not sure how to calculate the fee for using the program space.

Thaddeus Squire, CultureWorks Greater Philadelphia
One considering in pricing and commons spaces – everything except your desks – is whether you wish to upcharge it to member or include it in the “fully loaded” cost of the desks and transient membership rates. We do the latter, but we restrict the use of common spaces depending the level of members (Full, Light, Basic, etc.). Up-charging internal stakeholders for commons can feel a bit like the airlines charing for baggage – feels like nickel and diming.

The other consideration is whether you rent the common spaces to non-members (outside groups) or retain those spaces as a benefit of membership. To have a membership contract and let our your spaces erodes the value of membership, in my opinion. So we never let our spaces out to non-members. It also keeps the spaces available for use by members.

Erin Prefontaine, The Jerry Forbes Center Foundation
We have a similar situation: 40, 000+ ft2 of office space that includes closed offices, cubicles, hot desks, open collaboration spaces, a communal kitchen, small, med & large meeting and board rooms, a class room and a 4200+ ft2 event space.

We’re doing a couple of things to help with the cost calculations, which for us determine the price calculations:
– We’re working with a commercial property management person to help us ensure our leased space is charged at a rate that is well below commercial lease rates in our city (we’re aiming for -40%), that the rate includes everything (there is no base rent as the building is free-hold title, but utilities, operations staff costs (communications, property management, reception), and contribution to a capital reserve fund and an operating reserve fund)
– We are allotting the meeting spaces to each tenant, proportionate to the amount of lease space each has. We don’t know exactly what that would look like, but an example would be: If you’re renting 3500 ft2 of space, you receive 10 hours of meeting space per month.
– We are enabling the tenants to trade their free allotment of time: tenant A has 10 hours per month, but routinely only uses 6, they can donate their additional 4 to tenant B who only has 2 hours but needs an additional 4.
– Because of our funding agreements/model, we are not able to charge a membership to the Centre, so we are considering all charities in our City members of our community and charging a reduced rate (TBD) per hour to them for meeting space.
– We are charging a premium, hopefully still below market value, to for-profits wanting to rent meeting space.
– We are also brokering leases to those charities that only need large spaces for part of the year: charity A needs 3500 ft2 for 4 months, then only a third of that for the rest of the year. We would then encourage other tenants who are hiring summer students, or part-time workers to lease form said charity to help off-set costs. We are encouraging them to rent the hot-desks (which we will charge out a premium for) for times when they need to: financial audits, etc.
– We are encouraging any charity leaning toward a hot-desk for part-time work to rent a full-time cubicle, as they are cheaper overall.

If you have the opportunity to work with a property management person (I highly recommend seeking one for your board, or those of your tenants), that will really help you determine what you need to charge to be fair to the tenants, but that will ensure the Centre is fiscally sustainable.


Essentials for planning an Event Space

From an Ask-NCN Discussion, 9/9/13

Janna Six, Alliance for Sustainable Colorado
The Alliance Center building in Denver is undergoing a major renovation to make capital improvements AND to expand and activate our event space and make it more useful for tenants and the public. We will have 3,000 sq ft of event space available on the first floor (of the 6 story building). www.sustainablecolorado.org

In order make the event space the best it can be, we’d like to hear from you. What features/ equipment are essential? What lessons have you learned? How do you charge tenants for use of the space? Please share your thoughts by replying to my email. If you have produced your own event space procedures manual, would you be willing to share that too? Thanks! Once we get ours figured out (in January?), we’ll post our event space procedures on the NCN website.(See policy and marketing documents above.)
Pam Brems, Mansour Center
Some suggestions of “must have’s” for event space rental:

  • Event Management Software – not only to keep the calendar but to allow you to run reports, showing utilization, invoicing, receivables, setup information, communications with rental customers, etc.
  • Tables on WHEELS, preferable that bend down, to eliminate the need to lift and stack…tilt and roll, so to speak
  • Chairs WITHOUT arms to accommodate all sizes of participate and allow easier stacking. Also avoids damage to the arms from being shoved under tables and improper stacking.
  • Adjustable lighting, particularly near the front of the room/screens, so the front lights can be dimmed when presentations are being shown, but the attendees still have light at their work stations/tables.
  • Wireless internet – with adequate bandwidth for many guests, each of whom may have 2-3 devices (smart phone, tablet and laptop)

Tom Olivas, Girls Scouts Orange County
Good ideas, I would like to add to the comments below, durable wheels/castors on the chairs are also a great feature and be sure the chair back and seat are of a material or fabric that is easy to clean.

Thomas Gaylon, The Center for Family Resources
If renting space to outside groups make sure you have a contract and get a damage deposit.


Chairs

From Ask-NCN Discussion

Vicki Ireland – Posner Center for International Development, 12/6/16
I am the Office Manager at the Posner Center for International Development. We are looking to purchase a bulk amount of chairs to live in our Common area for daily use as well as events held in the space. We are looking for something sturdy, stackable, and comfortable! I figure this is something that a lot of you might have in your space. Any recommendations on where to purchase at a good price point?

Shelby Fox, Knight Nonprofit Center
I got these recently at Sams club and they are nice and comfortable and only $20 each. I have some black ones that were purchased forever ago and was trying to add to them but some of the similar black stackable ones were over $60 and some over $100 which is so expensive. These chairs were the best look and value I could find. Not sure the picture will show but trying to attach one.
image001.jpg

Rebecca Landau, Urban Land Conservancy
Check with Merchant furniture. They often have very good used furniture. We have been very happy with what we got for Curtis Park and Tramway.
Similar to this: http://www.safcoproducts.com/products/seating/moto%E2%84%A2/xtc%C2%AE-nesting-chair-%28qty2%29-3480bl

 


After Hour Pricing for Venue Rentals

From Ask-NCN 10.23.17

Tarshea Sanderson, Center 4 Social Change
Hi, I am the venue rental coordinator at my workplace. I would like to know how best to price venues at our location after normal business hours. Can anyone give me a pricing guideline. I would certainly appreciate it!

Marc Kondrup, Midland Shared Spaces
We add $20/hour for anything after 5:00pm or on weekends. We don’t have an event coordinator on our staff, so this does not include an MSS staff person to be on site, just extra for lights, HVAC, etc.

Mike Gilbert, The Jones Trust
It is important to understand what your added cost is for after hours use of space. Things to consider:

  • Cost of security or maintenance staffing
  • Cost of utility consumption
  • Cost of heating/cooling
  • Cost of housekeeping (if any)
  • Is the price the same for a tenant partner as it is for an outside agency?

The big thing is how do you staff and what does it cost? You need someone in the building to be able to respond to emergency if a sprinkler head breaks, fire alarm goes off, etc.
Staffing cost is the big starting point and then utilities. I would expect that your true cost for extended hours with 1 staff person is somewhere near $30-$35 hour.



12/Oct/2018

Topics Below

Fee and Facilitating Conference Rooms Space

 

Ask-NCN Conversation 10.10.17

 

Debbie Shoemaker, Community Foundation of Southern Arizona
I am helping an organization that is developing a new nonprofit community center. They are currently Developing their business model and are looking for any input on facilitating the conference room space? Is there any charge for tenants or co-working members? What fees are you charging? What would be the fee for outside users? Do you have individual fees for conference room AV equipment etc.? How do you handle after hour events. Does your Onside Manager help with after hour events? I would appreciate any input on this subject. Thank you
Shelby Bradbury, Nonprofit Innovation Center
At the NIC we only charge for after-hours usage, anything on the weekends or after 5 pm on weekdays. It’s a $50/hour charge. We only allow tenants to use the common space at NIC. We have a conference center next door for nonprofits in our community, free of charge. We provide A/V equipment to our two large meeting rooms.

 

Charlene Altenhain, Glasser Schoenbaum Human Services Center
Free conference space is a benefit extended to our tenant nonprofits. They can use the space any time and they are responsible for set up, clean up, and if used after hours, they are responsible for securing the building. We also provide A/V at no charge. Community partner nonprofits can use the space during the day, but they have to be sponsored by a tenant to use the space after hours. Then the tenant is responsible for securing the building. Our staff handles scheduling and making sure the rooms are clean and ready to be used.

 

Sarah Reidy-Jones, Children and Family Services Center, Inc.
We offer unlimited conference room usage for our partner tenants (10 year lease). We have 10 conference rooms that seat from 6-100. Non-partner tenants get 5 free hours of usage and a nominal fee ($15/$25/$50/$100 an hour depending on size of room).
Due to the popularity of these rooms, we limit outside usage to groups that are specifically working with our partner tenants. We do require off-hours security guards (approximately $25/hour) if outside our normal security guard staffing. We have an IT staff that assists with A/V equipment but no off-hours manager. We provide spider phones, projectors and microphones/speakers at no cost but on a first-come, first-serve basis. We use Outlook Calendars to book our meeting room spaces.

 

Shelby Fox, Knight Nonprofit Center
We consider meeting and banquet room space a tenant benefit so we do not charge tenants but do charge anyone else that is not a tenant including nonprofits and for profits. There isn’t really a restriction on tenants except there is a limited amount of times the banquet room can be used by the smaller tenants to keep people from renting the smallest suite and monopolizing the meeting rooms so just a fairness check on size but never had an issue with it to date. After hours is different I even charge tenants for afterhours especially weekends. I determine what is “after hours” by if I have to extend when the air is on, have housekeeping make an additional trip or extend security. Tenants can NOT sponsor non tenants if a non-tenant goes through a tenant to make a meeting reservation so they don’t have to pay I charge it back to the tenant. Partnership meetings are of course allowed but if the tenant is not really part of the meeting they can’t sponsor by giving away space. We found that some of our meeting rooms were not being utilized as much as they could be so when we started charging outside groups it really helped utilize the center, spread the word about the center because it was good marketing having outside groups come in, and was a nice revenue stream that allowed us to add extra benefits for the tenants.

 

Kim Jones, Nonprofit Village

At the Nonprofit Village, we also do not charge current members for use of meeting space. However, we have started to put a limit on the number of hours based on whether the organization is virtual or full service. They all book their own time online, and at the end of each month we draw the results of the number of hours used. Then we severely punish and publicly humiliate those that go over the limit (just kidding). We charge them back for the extra hours used. It seemed to get everyone in control because we haven’t charged in months.

Nonmember organizations are charged $25/hour, lower than the rate for most county space. Evening and weekend rates are higher. Members cannot sponsor nonmembers unless the member is a part of the meeting. All equipment is included in the room usage (phone line, speaker pod, TV with HDMI cable, screen and projector. No laptop is included though. Free wifi is available. We do not offer assistance, except to answer setup questions, even for nonmember groups. Hope this helps. Feel free to contact offline if necessary.



11/Oct/2018

Discussions Below

Room Booking Etiquette
Strategy for Misuse of Space
Behavior Modifications – Doing the Dishes
Paying the Rent On Time
Your Shared Values & Cleaning Expectations

See also:
Collaboration and Getting Along


 

Room Booking Etiquette

From an Ask-NCN Discussion 4/22/15

 

Mariah Shell, Alliance Center
We run a shared space with about 150 individuals and 18 conference rooms of varying sizes. Right now, we’re using a Google Calendar system to schedule the conference rooms but as our building has gotten more full, we’re running into some issues. All of our tenants have unlimited access to the conference rooms when they’re available, but lately we’ve been having issues with rooms being booked and not used, or being used when they’re not booked, etc. A lot of our tenants aren’t comfortable asking others to move, even if they have rights to the conference room.
How do you manage conference room usage in your building? Does anyone have any good tips or ideas on how to balance all of this?

 

James Thomson, New Life Foundation
Thankfully here at The Common Roof we have a full time reception staff at both of our shared space locations who manage room booking requests. These staff use Outlook to block off rooms as they are booked and to email the individual requesting the space with the details. While this is quite an easy process in terms of requests and our ability to respond, our biggest issue that we face is room booking conflicts – where 2 or more tenants wish to book the same room and the same time. While I like the idea of an online system where folks can access and book, my concern would be control over the confirmation of requests (especially if there are conflicts).

 

Faisal Abid, Nonprofit Center of Boston
We use a system at the NonProfit Center of Boston called Resource Scheduler through Peoplecube. This system allows us to place some restrictions on how often a group can rent space, recurring reservations, how far in advance, what rooms they have access to, etc.
We used to have a lot of issues with groups reserving a space then not using it; we’ve gotten around this for the most part by putting a cancellation fee in place. For example, if you do not cancel your reservation in our larger conference rooms at least two business days in advance, we charge a $50 cancellation fee. We’ve hardly ever had to charge this, but it seems to have done the trick.
For groups using the space without a reservation, our tenants ask someone from the building staff to speak to whoever is in the room. We’ve found that after a couple of times, most groups no longer use space that they haven’t booked ahead of time. In addition to this, all of our larger spaces are kept locked, and only unlocked for the group that has a reservation in the system.

 

Shelby Fox, Knight Nonprofit Center
We just use the google calendar and only one person per tenant organization is given access to be able to book meetings on the calendar. You can have edit or view only capabilities on it. We have them email or call me to book the big banquet room but other meeting rooms they do on their own. We use a color code system for the rooms so at easy glance everyone can see what is booked. Tenants all have unlimited access to rooms but we charge non tenants. If tenants are caught booking a room for a non-tenant then they get charged but really I don’t have many problems. We don’t have a lot of tenant turnover so I am not constantly having to train new people on how it works. I over see it in general but they can book on their own. It allows it to be public on our website. It isn’t public to edit but it is public to view which helps people coming here for a meetings and events. It is free and working pretty good. You can book recurring meetings etc.

 

Katie Edwards, The Nonprofit Center
One thing I would add to this conversation (in my capacity as a tenant in The Alliance Center) is that I’m not sure that it’s a technology problem, but a people problem. Groups are booking rooms for the entire day, and then not using them, or using them for an hour and not cancelling them. Other people see an empty conference room and take it, even though it might be reserved (I think this practice is a response to those groups who are booking space but not using it).

How did you establish your norms around meeting room usage? What are your policies about canceling room bookings? When is it okay for one tenant to take over a booked but not used space? What about when there’s someone in the room that has been booked? When is it okay to kick them out?

 

James Thomson
We have developed a Room Booking Principle that all Tenants/Partners agree to as well as a Room Booking Protocol which outlines our process. If anyone would like to have a copy, just email me directly.

 

Maureen Moloughney, Heartwood House
In Heartwood House reservations may be cancelled one day prior to the meeting or same day if weather conditions make it necessary to cancel a meeting. If no cancellation notice is received the group is charged for the reservation.

Only one meeting space is not locked. All the other rooms must be unlocked by the reception staff prior to the meeting. This really helps to avoid communication challenges and it ensures that we all contribute to the cost of these meeting spaces that benefit everyone.

Heartwooders do step into the unlocked meeting room without reserving it but everyone understands that non-reserved usage can and does result in a need to exit the space as the reservation schedule changes on a daily basis. For this reason members rarely go into a meeting space without reserving it.

Heartwood makes it clear to all members that reservations take priority at all times and Heartwooders have no trouble reminding each other to exit the room if the space is reserved.

We also send out meeting room reservation updates on a regular basis and that’s a good way to keep the people focused. Reservations are booked through our reception staff.

 

Karen Maciorowski, CT Nonprofit Center
We have 4 conference rooms for our current 17 tenants (plans to grow to 30 tenants and we will add 1-2 conference rooms). We have a staff member in charge of managing the request for space. People interested are responsible to fill out a survey monkey questions about their needs and receive a confirmation email outlining the confirmation of their room reserved. They may see the availability on our public calendar, but only tenants and those that ask to reserve a room are given the survey link. The survey allows us to track supply and demand and report to our partners and funders how many visitors come to the CT Nonprofit Center as well as parking demands. All tenants are allocated room usage allotments per month; after hours (after 4:30 and on weekends) do not count toward their allotment; if they don’t cancel within 72 hours of using the room, they forfeit the associated hours; if they go over the hours they are charged $25/hour with a cap of $150 per day. Our Office Administrator manages the process and deals with conflicts for rooms, including asking groups to switch rooms if appropriate.

We use google calendars for external view of availability and Outlook calendars with color coding to reserve the rooms. The process is time consuming and we are looking for a software that can help us better manage the process and developing a policy for tenants to manage their own set-up and clean-up. We have a few offenders that go over their time allotment, but we remind them before their meeting if someone has reserved the space before they go into it and have been successful in getting them to reserve longer periods of time to accommodate an overage. People cannot just jump into an empty room; we need to gather information on usage so we can determine demand and when the need to add another conference room comes. We’ve been speaking with CT Center for Advanced Technology that wrote a program for the Hartford Library for room reservations – they are considering customizing one for nonprofit centers (they are the technology consultants for our Center as well as one in Florida). This would be a cloud based system with licensing options. If they do, I’ll keep you updated because what works for one center will probably work for another.

Our goal is to make the process of room reservations more efficient without taking the control out of our
hands. Any ideas are welcomed.

 

Jennifer Pedroni, Community Partners Center for Health & Human Services
We run a 24,0000 square foot nonprofit with four conference rooms, two of which are available only to tenants and two are available to tenants and nonprofits in the community. We do not charge a fee to use the rooms, but we plan to evaluate this policy in the next quarter. We use an online systems that was developed by the New Center that allows a public view of the calendar. Once a user has signed up and been approved they can book the rooms automatically and we are notified through the system. We do have some “people” issues with folks not cancelling their reservations and not cleaning up after themselves. The large meeting room has a flexible space with a variety of set ups available and we work with a local nonprofit that provides services to people with intellectual disabilities and they provide the room set-sups for the meetings. Their staff can view the calendar online to see what set ups are needed and when and they coordinate with our Operations Managers.

You can view the calendar online here and if you scroll to the bottom there are links to our meeting room policies and procedures, our checkout procedures and an AV users guide. All first time users are required to have a meeting room orientation prior to using the room.

I prepare a summary on an annual basis on the use of the meeting rooms for our Board of Managers using the information collected from the system.

If anyone is interested in seeing a copy of the Meeting Room Usage Report or has questions about our process or software, please let me know.

 

Jodie Semkiw, Saskatoon Community Service Village
Here at the Village we have 6 member agencies and 5 meeting spaces. Use of meeting space is a value added for member agencies. We use a web based system called Room Booking System. Admin staff in our agencies have a username and password to login into the Room Booking System to book rooms. That being said, we have room booking periods (Jan-March, April-August, Sept –Dec) where Village agencies submit to the admin their regular room booking needs in priority. For instance, Board Meetings, group counselling meetings, regular programming. So at the end of March, agencies submitted their regular room booking needs for Sept-Dec by priority. Village Admin then does a lottery to see which agency’s room bookings are entered first, 2nd and so forth. Then she enters all agency’s 1st and 2nd priorities, then 3rd and 4th priorities etc. Once Village Admin has entered the bookings for a room booking period access is then opened to all agencies to book on an first come first serve basis. Each day Village admin prints a room schedule that is posted at the main office and door schedules are printed for each of our meeting room doors.

We also rent to other non-profit and community groups for a small fee of $15/hour. These bookings are done through Village Admin.

 


 

Strategy for Misuse of Space

 

From an Ask-NCN Discussion 6.13.16

 

Allison Hanold, Chicago Literacy Alliance
We’re one year old (actually, as of today! Yay!) and have seen a wonderful increase in the use of our space and demand for our conference rooms and offices. That said, we’ve had a few members who repeatedly reserve space for outside groups without being present (against our policies) and have exhibited a few other behaviors that we’d like to see curbed.

Does anyone have procedures for creating effective repercussions for misuse of space while still maintaining a welcoming environment? Our culture is critically important to us and we build welcoming and friendly language into all of our communications, but we need to draw a line somewhere. Advice? We’re thinking of incident reports, or, on the more extreme side, a strike system. Would love to know what’s worked for you all!

 

Pat Smith, Serve Denton
One the ideas we discussed at Streamlining for Social Good was that a center’s culture is built on values and norms. At Serve Denton we have five values that we strive to live every day but no stated norms. We have a tenant manual modeled on other centers, but some centers I have talked to have explained how norms are important to how they operate. Everyone has norms–its a question of are they the norms you want. We are holding a staff retreat on Friday to talk through what our norms are and what we want them to be and how we best communicate those to our tenants.

I realize this might not be much help…but we feel your pain to some degree.

 

Kim Sarnecki, Tides
We feel your pain as well. We use a Checklist in our conference rooms to ensure folks know the expectations. They are asked to use the checklist before leaving the room (especially for off hours or longer retreat meetings) and sign off on the sheet that everything has been completed.

 

Misha Palin, Citizens Engagement Lab

The way I’d handle this situation, if it wasn’t expressly stated in my handbook, is to send out a memo with an addendum to the handbook. Have everyone sign-off after reading it and make sure everyone knows the rules of engagement and consequences.

That way you’re not having to call out one of your clients, it’s just a blanket rule for everyone.

 


Behavior Modifications – Doing the Dishes

From an Ask-NCN Discussion – 5/9/16

 

Jimmy Martin, Chicago Literacy Alliance
I wanted to see if there were any breakthroughs in the world of behavioral modification techniques regarding human beings and their use/misuse of dishes in shared spaces.

We’ve exhausted most methods regarding signage and word of mouth communications, but we have yet to solve the riddle of “what gets people to clean the dishes they use?” Any ideas or best practices that have worked for you and your space?

 

Daniel Meyers, Al Sigl Community of Agencies
MOTHER!
Good luck solving the unsolvable.
Sunny peace

 

Dominic Lucchesi, David Brower Center
try humor?

Inline image 1
Inline image 1

 

Adil Dhalla, Centre for Social Innovation
We’ve tried almost everything over the years but the most successful technique has been putting fist-sized rocks (yup, rocks) in each sink to line the bottom.

We think this has been successful for three reasons:
1) The unevenness of the rocks makes it hard to place some dishes or all cups on
2) Unlike signs, it is impossible for them to “miss the messaging” give the location of the reminder
3) The rocks provide a reminder of the natural environment, which triggers people’s behaviour around how they would treat something like the ocean floor.

 

Katie Edwards, The Nonprofit Centers Network
One thing I saw at a center I visited recently was that they assigned each one of their tenant partners a week to clean the kitchen. They would post the organization’s name on a white board on the fridge, and it would change each week.

They were small through, and each of the partners were about the same size.

 

Shelby Fox, Knight Nonprofit Center

We put signs up that the dishes will be thrown away if left more than 1 day and I have been throwing them away (or in some cases giving away) and actually it has worked. After a few rounds of throwing peoples stuff away they got the message and quit doing it.

 

Tom Olivas, Girl Scouts Orange County
Good luck, we have tried it all (except rocks) , and finally arranged to have the contract janitorial service clean the kitchen every other night, along with using several of the other techniques mentioned below, it seems to work most of the time.

 

Peter Barrett
How about a motion-sensitive camera on the sink, then sharing the video on Facebook!

 

Tonia Surman, Centre for Social Innovation
the rocks really work… and the humourous signs… that keep changing… oh yeah, that’s the other thing… there should be a new poster every month… people don’t see the signs after a while….
try the rocks : )

 

James Thomson, New Path Foundation
We have exhausted all options over our 10 year history of shared space…what we ended up doing was building this into the cleaning routine for our nightly cleaners. As every tenant pays into this service, it made the most sense.

 


Paying the Rent On Time

From an Ask-NCN Discussion, 5/11/16

 

Katie Edwards, The Nonprofit Centers Network
We’ve gotten a request for more information about how centers collect fees on late rent payments.

1. Can you share your clause from your lease or license about late fees?
2. How much do you charge? Is it a flat fee or a percentage of rent?

Please share any insight you have into this process!

 

Alan Ziter, The NTC Foundation
See the clause below from our Lease Agreement that outlines Late Fees for late rent payment. We encourage any Resident Group that may need to pay late to notify us in advance regarding the circumstances as we want to work with them to stay current. This is more for those that casually or habitually pay late without notification.
“Late ChargeWith the exception of Real Property Taxes paid as Additional Rent which carries a higher late charge pursuant to Section 13, if any payment due hereunder is not received by the 5th day after the date the payment is due, a late charge in the amount of 5% of the payment amount shall be charged to, and payable by, Resident Group.”

 

Nada Zohdy, OpenGov Hub
Our rent is due from tenant members on the first of the month but we always offer a one week grace period of them to get payments in. After that time a late fee takes effect, which is always 10% of the total amount due.

This is the stock language in our licensing agreements:
“Licensee shall pay all fees to Licensor on April 1, 2016, and by the first of each month thereafter. Licensor will offer a one-week grace period each month to collect license fees. If Licensee fails to make any payment of the License Fee by the seventh day of each month (after the one week grace period ends), then Licensee shall pay Licensor a late charge of ten percent (10%) of the amount of such payment.”

 

Pam Mauk, Together Center
Our clause says the following, and I don’t think in 26 years we have used it, although we have mentioned it a time or two.

4.3 Late Charge. If any installment of rent is not paid within ten (10) days of the due date, a late charge of five percent (5%) of the rents owed with a minimum of fifty dollars ($50) shall be added as additional rent. In the event that any installment of rent or any late charge is not paid in full on or before the thirtieth (30th) day of the month, interest on the unpaid amounts shall begin to accrue at the rate of eight percent (8%) per annum until paid in full.

 


Cleaning Expectations and Shared Values

From an Ask-NCN Conversation 5/2/2017

 

Lucinda Kerschensteiner, Center for Social Change
I’d love to hear examples of your Center’s Community Values and what your expectations are of your members for cleaning of common space and their offices. We are regrouping regarding cleaning and understand it’s tied to the values of the community. Thanks so much!

 

Allison Reser, The Alliance Center
At The Alliance Center in Denver, we have a janitorial service that cleans all floors, bathrooms, common surfaces and kitchens every night. However, the janitorial service does not wash/put away dishes or clean out the refrigerators. We provide dishes for our tenant community and expect all tenants to clean up after themselves in the kitchens (which doesn’t always work out super well, so our staff supplements dish duty). We also expect tenants to clean up everything in common meeting rooms including whiteboards, and we do not touch/clean anything on tenants’ desks.

 

Nada Zohdy, OpenGov Hub

At the Open Gov Hub, we also have basic janitorial service nightly, but in addition we organize a Monthly (‘volun-mandatory’) Cleaning Brigade on the last Thursday of every month. Each time we randomly pick 5-7 community members and ask them to contribute an hour sometime between 4-6pm to tackle big cleaning activities like cleaning out the fridges and wiping down all our whiteboards (in our 23 meeting rooms!). The community is big enough that people are only called on to contribute a few times a year.

It look a bit of time to get the rhythm going but now people expect it and its a great way to get community members more aware about the cleanliness of common spaces and how all of us should play a small role in keeping them up (ex: once you have to wipe down a ton of whiteboards you’re much more likely to think twice about leaving a meeting room before wiping it down).

 

Misha Palin, The Lab

This is part of The Lab, Oakland Handbook that everyone receives. We have nightly janitors that come and empty the trash and vacuum. But it is everyone’s responsiblity to keep the kitchen somewhat tidy.

[[#LabVandV]Vision & Values
The Lab is a coworking space filled with social change makers, non-profits, and visionaries coming together to create synergistic relationships, be inspired by each other, and network for greater social change.

We hope you feel inspired to collaborate, network, share, and uplift our growing community through office sharing, open space coworking, social meet & greets, and skill share events. We welcome your ideas and are happy to talk about anything you think might enhance The Lab experience.

Guiding Principles

PROMOTING TRUST
We are dedicated to fostering clear, open, honest communication both creating understanding for the other while expressing honesty in a way that owns our experience and minimizes blame or judgment. We have the courage and strength to speak up when we see contradictions or inconsistencies between our behavior and our stated values and goals and are able to take feedback when given.

PROMOTING GENEROSITY
Through tolerance, generosity, sharing, and compassion, we work cooperatively with one another. When appropriate, we place the interests of the entire office ahead of our own self interests. We also value and trust that office members will speak their needs if there are special requests over building up silent resentment and anger. We anticipate that there will be unmet needs by some and we hope that there can be understanding around decisions being made.

Knowing that our office is fueled by the energy we give it, we actively participate in office life. We agree to share in office well being and keeping its contents looking and feeling good and safe. We quickly communicate when something is broken to its owner and take responsibility (financially or otherwise) to fix the item.

PROMOTING CONNECTION
We recognize our interdependence with the building, other office members, event producers and ourselves. Our office supports an extended collaborative environment, thereby creating a sense of belonging. We support the growth of each organization individually and the relationships amongst us.

We respect personal privacy. We respect diversity in ideology, spirituality, interests, sexuality, talents, beliefs, opinions, race, age, income and we welcome respectful and appropriate expressions of that diversity within a professional environment.

Creating co-working space is an ongoing process. We remain flexible to change.

PROMOTING SAFETY
Our office is a safe place — physically and interpersonally. Everyone contributes to the safety of the space by staying emotionally clear with each member of the community, staying conscious of the space and the people we bring to the office, and upholding the values of the office as our core principles.

The Way We Work
Some aspects of our office are so strongly tied to our core values that they are considered fundamental agreements. Anyone joining the office accepts that these agreements are unlikely to ever be changed.

These agreements include:

Respect for all fellow office members:

  • Value peace and avoid violence.
  • Attend meetings and gatherings when possible.
  • Maintain good communication with office-mates.
  • Only taking what is offered; not taking what is not offered to you.
  • No excessive use of alcohol during office events.

Conservation:

  • Conserve electricity, gas, and water.
  • Recycle as much as possible.

Contractual Agreements:

  • Meet financial commitments to The Lab.
  • No subletting.
  • No smoking on the property.
  • No activities that may endanger our relationship with the building neighbors or management.

Departing licensees agree:

  • To pay for any repairs or cleaning they may leave undone.
  • To diligently file a change of address with post office and notify all correspondents of their change of address.
  • To leave their offices clean and undamaged.

Facilities
Cleanliness
>Also See Kitchen Section
It is everyone’s responsibility to keep our office space clean and orderly. Please keep this in mind when leaving any space you or your team uses.

You are welcome to eat and drink in the meeting rooms, or move the table to suit your meeting setup. However, once your event has ended, you are responsible for returning the room to its original state.

This includes:

  • Moving the table back to its original position.
  • Returning any furniture that may have been removed.
  • Bringing dirty dishes to the kitchen, and loading them into the dishwasher.
  • Returning any additional supplies to the appropriate closet.
  • If you had a large meal with leftover food, you are welcome to put the extra in the main kitchen. The Office Manager is happy to email staff on your behalf to offer food. If you would like to save the food for a subsequent meeting, please package, label (including date), and refrigerate it.
  • Dated food gets thrown out 1 week after the date it was put in the refrigerator. Undated food gets thrown out during the weekly clean-out.

 

 

The Kitchen

The office has two kitchens. One large kitchen with dining area and one small kitchen.

Large kitchen contains:

  • refrigerator
  • dishwasher
  • coffee maker
  • coffee and tea
  • soda stream
  • water purifier
  • dishes
  • toaster oven
  • panini press
  • electric kettle
  • pantry
  • snacks
  • microwave
Small kitchen contains:

  • refrigerator
  • dishwasher
  • coffee maker
  • Britta pitcher
  • dishes
  • electric kettle
  • coffee & tea
  • microwave

Kitchen Policy
Leave it Better than you Found it:
We appreciate you for leaving the space better than when you found it. That means doing that little extra thing to clean up, telling someone when you see something out of place, or looking in storage to find the paper towels. It could also mean picking up all the accumulated cups in your office and bringing them to the dishwasher. Or checking to see if the dishwasher is still full after the cycle and unloading it into the cabinets. All of those things will get you super gold stars!
Be Responsible:
Please take responsibility for the impact you have on the space. Try to be mindful of spills, crumbs, leftovers in the refrigerator, or how your office looks. We appreciate your responsibility.

Kitchen Supplies
The kitchens are supplied with reusable serving trays, plates, utensils and cups. Please use them as much as possible. If you want disposable plates and cups for your event you will need to supply them yourself.

Kitchen Cleanliness
Our office employs a cleaning service provided by the building, they provide only the most basic cleaning services (vacuuming, trash & recycling removal). Therefore we expect all Lab users to to keep things tidy. Below are a couple of quick and easy tips to keep our kitchen running smoothly.

  • Ensure all dirty dishes make their way into the sink and get cleaned or put in the dishwasher before you leave the kitchen.
  • If you spill something, please wipe it up and tell the Office Manager if we need to do a spot cleaning on the carpet.
  • Food in the refrigerator must be labeled with your office number, initials and date. All food will be removed every Friday by end of the day. Unclaimed containers will be left at the Lost & Found at the end of the counter in the main kitchen.

We endeavor to keep a clean office, and your help is necessary if we are to do so.




27/Sep/2018

From an Ask-NCN Discussion 9/28/16

Christopher Bowyer, Alliance for Sustainable Colorado
Over the past several months we have been making some modifications to our security and accessibility procedures and processes. One piece that has resulted is a definitive need for policies related to visitors of the building so that our tenants know what to expect in certain circumstances. Our elevator and stairwells are locked to visitors and we do not have a convenient location to place a concierge or security guard, thus our staff takes the brunt of validating the purpose for a visitor coming to the building, escorting and/or allowing access to visitors.

 

Do any of you have established policies currently in place that you have found work (or others that do not work) for visitors coming to your building for meetings, delivery personnel such as UPS/FedEx or for visitors who simply want to meet a representative of one of your tenants?

 

Jimmy Martin, Facilities Director, Chicago Literacy Alliance

We have a unique situation in that our main entrance, an elevator, opens directly into our space. There’s no holding area for visitors, so we’ve honed our process over the past year and a half to structure and control guest entry. We’ve found that a combination of a dedicated personal presence, in our case a community manager & coordinator, and a digital visitor kiosk have handled these needs quite well. Without a dedicated person or persons to receive and direct visitors, things would quickly devolve into chaos.

 

When a visitor arrives, they’re acknowledged and greeted. The guest signs in on our iPad and, if the person they’re here to see is in our “employee” list, that person gets a text message notification their guest has arrived. This also automatically creates an adhesive name badge that shows their name, optionally a photo and the name of the person they’re here to see. The system we use, Envoy, is very customizable, and I can’t recommend it enough.

 

The visitor badge policy is only as good as its enforcement, however. The iPad setup wouldn’t work terribly well without our welcome team ensuring all guests go through the process. Guests generally get it when they come in, though, and once a policy is established and well enforced, people respond pretty well to the structure.

 

I don’t know the specifics of your facility or the kind of guests you receive, but I’m guessing a dedicated physical presence plus a digital check-in would be a good start.

 

Misha Palin, Citizen Engagement Laboratory

We have a reception area but to cut down on our receptionist having to manage guests we signed on with iPad Receptionist which recently changed to https://thereceptionist.com/ (Found out about this through NCN!)

 

Pros:+people walk in and see they need to sign in+it’s fairly self explanatory +our receptionist doesn’t have to run around looking for people much of the time+it sends a text and email to the person who the guest is coming to see+it provides a report of people who are in our space+if you get the package it comes with a frame for your iPad so someone wouldn’t just walk away with it.

 

Cons: -It has a delivery option but most delivery people don’t expect to have to use it…so if our receptionist isn’t there, they still wonder around looking for someone to sign for the package.-if someone isn’t paying attention to their phone or email then they don’t know the person has arrived and either they are left waiting or the receptionist has to go find them anyway.-not everyone feels comfortable signing in electronically.

 

Things we wish it would do:>collect emails for event lists easily>mass text option in case of emergency



27/Sep/2018

Examples

Posner Center for International Development, Denver, CO [Dog Policy]
Centre for Social Innovation – Starett Lehigh, New York, NY [Dog Policy]
The Alliance Center, Denver, CO [Dog Policy]
CommunityWise Resource Center, Edmonton, AB [Dog Policy]

 

More and more workplaces are inviting people to bring their furry friends to work with them, and shared spaces are no different. We have several members in the Network where every day is “Bring Your Dog to Work Day.” Dog-friendly workplaces can be a huge benefit to employees, because they don’t have to pay for dog walking services or doggie day care. The Center for Disease Control, among other researchers, has conducted studies that indicate having dogs around can reduce employee stress and boost morale. In my experience at The Alliance Center, dogs are also a great conversation starter. (For more about the benefits of dog-friendly offices, check out this Inc. article)

Not everyone is an advocate for dogs in the office. It varies by animal, but the number of people going in and out of the office may overstimulate the dog, making them bark or act out. Dogs can be a distraction to your coworkers – who doesn’t want to cuddle a puppy instead of doing financial reports? Employees or visitors with dog allergies are also a consideration.

 

Considerations for Creating a Dog Policy

 

If you’re considering allowing dogs in your shared space, make sure you create a good dog policy. Here are some things to consider as you draft your document:

Expectations for Dog Behavior – Not every dog is a good fit for a shared office. Nonprofit centers may have high volumes of unfamiliar people or other dogs, so it’s important to communicate expectations that dogs in the office won’t bark or whine at strangers, or worse.

Expectations for Owner Behavior – This may seem obvious, but it’s important to make sure that owners know they are responsible for cleaning up after their pet and where any cleaning supplies might live in your center. Also, what are your expectations about the dog being left unattended in the office? Some spaces ask the owner to provide emergency contact information in case an issue arises with the dog and the owner can’t be found.

Mechanism for Conflict Resolution – While a dog owner may be used to their dog and find it comforting to have the pet nearby, they may be immune to some of their pet’s more disruptive behavior. There needs to be a clear process for filing a complaint and enforcing the expectations set in the dog policy. At the end of the day, shared space is office space, meant for getting things done.

Rules for Common Areas – it’s one thing to have a dog in your office suite, but what about in the public areas like conference rooms or the kitchen? If you have a café or restaurant, the presence of dogs may be in conflict with the vendor’s permits.

Waiver of Liability – Some centers include a waiver of liability clause in their dog policy for owners to sign before bringing their furry friend into the office, just in case an incident were to occur.



27/Sep/2018

In 2017, The Nonprofit Centers Network partnered with Vantage Evaluation to work with NCN members on evaluating their space. From logic models, to pinpointing what information they were looking to gather, to effective survey questions, NCN members worked together through webinars, small groups, one-on-one meetings and homework assignments to reach their goals. Here are the webinars, tools used and a sampling of the participants’ results.

*Please note that some of the participants were unable to completely finish the projects at the end of the course due to conflicting timelines at their center. They documented their plans moving forward for NCN, and we will post those as they become available.

 

Evaluation Project Webinars

Webinar 1: Focusing on Evaluation
Webinar 2: Survey Questions
Webinar 3: Qualitative Methods

NCN Webinar: The Evaluation Project Recap (following the Community of Practice Course, to present to the wider NCN community)

 

Participants’ Projects and Results

Participants’ Logic Models
Key Evaluation Questions
Surveys
Qualitative Guides
Survey Results: Sobrato Family Foundation
Survey Results: Rose Andom Center

 

See more resources and handouts provided by Vantage Evaluation during The Evaluation Project here.

See more about evaluation: Measuring Impact



27/Sep/2018

Documents, Links, Trainings

NCN Webinar – Building Your Case: Evaluation Strategies for Shared Space
NCN Webinar – Making Connections: Network Evaluation for Shared Spaces
NCN’s Energize: High Impact Shared Spaces – 3 Key Takeaways and Future Trainings
NCN’s Online Resource Center: Evaluation and Impact Documents
NCN’s Blog: Social Return on Investment to Your Shared Space
Stanford Social Innovation Review’s Metrics 3.0: A New Vision for Shared Metrics

 

Topics Below (Ask-NCN Discussions)

Metrics for Measuring Program Success
Survey Samples

See also Evaluation Project


 

Metrics for Measuring Program Success

From an Ask-NCN conversation, 2/13/15

 

Bruce DeMartini, Thoreau Center for Sustainability
Could someone help me find some tools or metrics to measure programming success? I’ve been running programs for many years but can’t really measure whether or not I’m succeeding in my efforts. I’ve conducted an impact assessment, surveyed the tenants but the results seem very mixed. I would like to be able to answer with specifics about what is successful in the programming that I provide. Some examples of what I do include tenant-led brown bags, some workshops on capacity building, art gallery exhibitions. We also just opened a new “hub” space for tenants and their guests. The space provides a means for tenants to meet each other in a more welcoming environment. We would like to measure the success of this new “hub” space, later.

 

Lara Jakubowski, The Nonprofit Centers Network
NCN’s March webinar will be on evaluation and measuring success [SEE ABOVE LINK]. We are also in the early stages of developing a “Collaboration Project” that will begin in June as a peer learning community to establish common definitions, metrics and evaluation techniques around collaboration. Stay tuned for more information on both.

 

Pat Smith, Serve Denton
Thanks for asking this post. Of all things that keep up at night is this very subject. We are far from there but have finally gotten the right people on our Collaboration Committee to help transform talk to action. We have added a gentlemen from Citigroup (as a volunteer) who spends all day working on metrics for their mortgage business. In a short period of time he has helped us develop a framework in the attached document. Much of the discussion in building the framework centered around an article that appeared in the Stanford Social Innovation Review (SSIR) last summer titled “Metrics 3.0“. I won’t summarize the article here but have included it.

 

We wanted to be able look at three different levels of impact (High–mission/vision, Medium–goals/strategy, and Low–tactics/activities) and also through three different lenses (triple bottom line) of economic, social, and environmental. We initially received some push back on those linkages, but when we showed the connection between environmental metrics being a leading indicator for costs (less waste generally less cost), and less cost means more program funding which leads to more services than the light bulbs came on.

 

We are far from a finished product but I believe the framework could be adjusted for any nonprofit center. I would be happy to discuss at your convenience.

 

 


Survey Samples

From an Ask-NCN conversation on 10/12/15

 

Alison Hanold, Literacenter, 10/12/15
We are looking to develop our first survey to measure our impact on our member organizations. There are some good resources out there about what and what can’t be measured with regards to collaboration, member satisfaction, and financial impact. But, we’re still starting from square 1 when it comes to questions.

 

I’m throwing it out to the group – How do you measure your impact? If you use a survey, would you mind sharing it with me? What worked and what didn’t? What were the best measures for you?

 

Katie Edwards 10/12/15
We currently have two resources in the Online Resource Center around tenant surveys:

 

One is an instrument created by Dr. Diane Vinokur Kaplan to survey the tenants of the Wilson Historic District. It’s a very detailed tool, that might have some relevant pieces for you. http://bit.ly/1N8OoT8

 

The second is the results of a survey conducted by the Agora Foundation with the tenants of Toronto’s Centre for Social Innovation. It includes survey methodology, questions and responses. http://bit.ly/1G17Kdy

 

If anyone has other survey tools they’d be willing to share, please send them out through the listserv!



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